Account Manager

About the role:
The role will be responsible for the total management of Sea Swifts customers in their designated areas / portfolio.
  
 Benefits:

• Exciting industry!
• Continuous career development opportunities
• Be part of an essential service organisation and great team!

  What will you be doing:

• Lead point of contact for all customer account management matters for your territory;
• Continually liaise with operational teams (Qld, NT and remote) to ensure cargo care processes and pickups are maintained;
• Build and maintain strong, long-lasting client relationships;
• Negotiate contracts and close agreements, complete freight estimates when required;
• Develop trusted advisor relationships with key accounts and customer stakeholders;
• Ensure the timely and successful delivery of cargo freight according to customer needs and objectives;
• Develop new business with existing clients and/or identify areas of improvement to meet sales objectives;
• Achieve targets and standards that support the attainment of the Business Development/Customer Service team objectives.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
• Prepare reports on account status;
• Collaborate with key stakeholders and grow opportunities within territory;
• Assist with challenging client requests or issue escalations as needed.

Skills & experience:

• Proficient in Microsoft office, Salesforce and general computer skills;
• Demonstrated experience and key strength with customer service interface;
• Adaptability and strong problem-solving skills;
• Exceptional verbal and written communication and negotiation skills;
• Ability to collect, track, and analyse large amounts of data;
• Well-developed customer service skills;
• Work planning and time management skills;
• High level of accuracy and attention to detail;
• Understanding of Occupational Health, Safety & Environmental principles.

   
About the company:
Sea Swift is Northern Australia’s largest shipping company, with an extensive marine transport network ensuring that the world is at our customers’ doorstep.

Our vision is to make a difference by connecting regions and delivering opportunity.

 Click on link to apply.

Sea Swift is an equal opportunity employer.